It is probably not news to anybody that BT is totally incapable of providing decent support for their own services. Or even that they use illegal means such as lying and/or misselling to catch you as a customer.
However, like an idiot, I managed to get myself caught by them once again. Probably because of a naive believe that people can't be that bad all the time.
In January this year BT called me about switching to them for broadband. I used to be with Zen, who are very good, but they don't provide support after hours and over weekends which are the only times I have to resolve any issues. So when the BT guy called and confirmed SEVERAL TIMES that he can indeed provide me with 20MB broadband, 40Gb download, some other things AND A STATIC IP address, I decided to change.
Well, it is now June and my IP address has changed 4 times. When it changed the first time, in February, I submitted a complaint via the BT website. After a few days I received the normal confirmation with an incident number. To this day, I have not had a response. When it changed for the second time, I called (like an idiot) and merely was passed from one poor sod in India to another to get nothing resolved. This week, the IP changed again on 08.06.2011. Before I could even complain, it changed again today (10.06.2011). So I spent another hour being transferred between India and England and back to India just to be promised about an hour an a half (that, Mr BT translates to 90 minutes) ago that someone from customer services will call me back in 20 minutes. I have also submitted another online complaint and this time actually received an automated confirmation within a few minutes.
So, dear reader, if you have any idea who one is suppose to call to get BT issues resolved, please leave a comment. Or, just to show that you have read this, please leave a comment. I would like for as many people as possible to read this and not be caught in BT's dishonesty/incompetence. Tell your friends to read this and leave a comment. Maybe eventually some BT person with enough savvy, knowledge, influence and will to live, will read it, contact me and resolve the issue.