Over the last few years, when I had to get to the airport for a long haul flight that leaves very early in the morning I have been using Onward Taxi Solutions (OTS). That was until this last weekend when I had to cancel my trip and OTS decided that charging me for the cancellation is worth more than my future custom.
Literally minutes after I made the booking I spotted a problem with my flights and I contacted OTS to cancel the taxi booking. They charged me £14 for the privilege. Apparently they have transaction fees to cover. They did say £7 or 10% but then charged me £7 x 2 (which is about 12%) because I booked both my trip to the airport and the one back. So although it is one transaction, they conveniently split it into two so that they can make an extra couple of pound from the transaction.
Firstly I would like to know what kind of service requires so much time and effort that they need to charge £7 or 10% to cancel it. No service, that I know of, charges that much to take card payments, so the only answer to why they charge that much is to rip one off. They are obviously not to concerned about their customers because their policy and rip-off is apparently worth more than my future custom.
Obviously it took me all of 5 minutes (if that long) to find another airport taxi company that cost me even less for exactly the same service. When will I learn that companies don't deserve your loyalty?
Business must be really bad for an organisation to stoop so low that they have to resort to such desperate acts to hang onto money.
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